Terms & Conditions

LIFT does its best to ensure that all the information on its website is current and accurate. However, mistakes can occur, so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website to confirm that the information is correct. You can do this by emailing booking@liftfestival.com or contacting the relevant Third Party venue directly. For information on access or audience policy for specific shows in a Third Party venue, ticket holders must contact Third Party venues directly.

Now for the legal information:

1. DEFINITIONS

In these terms and conditions the following words shall have the meanings set out below:
“Confirmation” means the confirmation email sent to you by LIFT under clause 4.2.3 acknowledging your booking and setting out the details of your booking.
“Contract” means any contract for the purchase of Tickets made between you and LIFT (acting as agent for the relevant Third Party in those cases where a Third Party Event is the subject of the Ticket).
“Learning Event” means any event offered for sale by and/or organised by LIFTʼs learning team including, but not limited to, workshops, projects, continued professional development events and staged performances.
“LIFT” means the London International Festival of Theatre whose registered address is 7 Savoy Court, London, WC2R OEX and trading address is Toynbee Studios, 28 Commercial Street, London, E1 6AB. Registered in England company number 1672991. Registered charity number 286169. VAT registration number 340590179.
“Online Booking Form” means the series of pages for the booking of Tickets set out on the LIFTʼs website.
“the Producers” means any artist or artistic company, venue or production company working to create and present the show for which you are booking (inclusive of London International Festival of Theatre Ltd)
“Third Party” means a party other than you and LIFT. “Third Party Event” means an event organised by a Third Party in respect of which the LIFT is acting as ticketing agent only.
“Ticket” means any ticket for attending: i. a live, staged performance of a theatrical or operatic nature produced or in association with LIFT; ii. backstage tours; iii. platforms; iv. a Learning Event; or v. a Third Party Event offered for sale by LIFT or its authorised agents and any reference in these terms and conditions to a ʻperformanceʼ shall include any of these other than Learning Events.

2. GENERAL

2.1. These terms and conditions relate to the purchase and supply of Tickets and Learning Events and the use of LIFTʼs website generally. Please read these terms and conditions carefully before purchasing any Tickets or Learning Events as by doing so, you accept that these terms and conditions will govern all Contracts.

2.2. Nothing in these terms and conditions is intended to affect your statutory rights.

2.3. These terms and conditions do not apply to any product listed for sale online via a LIFT shop website to which separate terms and conditions apply.

2.4. Tickets are offered for sale subject to availability. All ticket prices quoted by LIFT in print and online are subject to change at any time. We reserve the right to make additional targeted special ticket offers in addition to those published in brochures or on websites from time to time, and to withdraw them at any time.

3. PURCHASING TICKETS AND LEARNING EVENTS

3.1. If you make a group booking, you accept these terms and conditions on behalf of all members of the group and are responsible for all payments due from the party.

3.2. Only persons who are at least 18 years of age are permitted to book Tickets. By booking Tickets you warrant to LIFT that you comply with this requirement.

3.3. If there are any changes to your details once your booking has been concluded then it is your responsibility to inform LIFT.

3.4. LIFT reserves the right to place restrictions on:

3.4.1 the volume of any Tickets ordered; and

3.4.2 the number of places booked for Learning Events and Third Party Events. In addition, LIFT shall be entitled to terminate Ticket sales for a performance or a Third Party Event at such time as it shall think fit (or as directed by any relevant Third Party).

3.5. It is your responsibility to check that any Tickets issued to you are accurate.

3.6. Any purchase of Tickets or Learning Events is only valid when processed by LIFT or an agent authorised by LIFT.

3.7. If you wish to transfer your Tickets, you must contact the LIFT box office by telephone at least 72 hours before the start of the performance. This facility may be refused by LIFT in the case of a Third Party Event. An additional charge of £1 will be levied and payable at the time.

3.8. If you wish to transfer your Learning Event, you must contact LIFTʼs learning team no later than 6pm on the day before the event is scheduled to take place so that LIFT may process this change.

3.9. Except as permitted by clauses 3.7 and 3.8, your Tickets and Learning Events may not be transferred or resold for commercial purposes or at a premium. If a Ticket or Learning Event is transferred or resold in breach of this condition, the bearer of the Ticket or the person claiming the right to attend the event will be refused admission to the performance or event and any membership(s) you may have with LIFT will be terminated.

3.10. LIFT (or the relevant Third Party) shall be entitled to make changes as to speakers, performers, running times and such other matters as it thinks fit in the case of any event, including Learning Events and Third Party Events.

3.11. By purchasing a Ticket, you shall be deemed to consent to your being filmed, photographed or recorded where the event or performance is being filmed.

3.12. LIFT (or the relevant Third Party) reserves the right to ask for proof of eligibility for concessions at the access points for the event or performance.

4. ADDITIONAL PROVISIONS APPLYING TO TICKETS AND LEARNING EVENTS PURCHASED ON THE LIFTʼS WEBSITE

4.1. The website www.liftfestival.com is owned and operated by the LIFT.

4.2. If you choose to purchase Tickets or Learning Events over LIFTʼs website, your Contract will be concluded as follows:

4.2.1. completion and submission of the Online Booking Form shall constitute an offer by you to purchase Tickets or Learning Events subject to these terms and conditions. You can correct any mistakes you make when filling out the Online Booking Form at any point before submitting it;

4.2.2. once you submit the Online Booking Form, LIFT will check that you have completed all parts of the Online Booking Form and confirm that you have sufficient funds to cover the total cost of the booking. Upon confirmation of these details, LIFT will then charge your credit or debit card accordingly. This in itself does not constitute acceptance of your offer;

4.2.3. once payment has been taken, an on-screen confirmation will be displayed and LIFT will send you a Confirmation as soon as possible. This Confirmation shall constitute LIFTʼs acceptance of your booking. A Contract will be formed once you have received the Confirmation; 4.2.4. if LIFT receives a prompt notification that the Confirmation was not delivered successfully, then LIFT will use reasonable endeavours to notify you of its acceptance and the details of your booking by other means.

4.3. The only language available for the conclusion of a Contract online is English.

4.4. Details of all Contracts concluded online (including the method of payment but not the card details) will be kept on file by us and can be provided to you upon request.

4.5. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to LIFT that all details supplied by you are true and accurate.

5. PRICE AND PAYMENT

5.1. The price (including all taxes where relevant) of all Tickets are specified on the LIFT website. These details are based on the best available information to LIFT and LIFT is not obliged to conclude any Contract on these terms.

5.2. The price (including all taxes where relevant) of Learning Events available for purchase online are specified on LIFTʼs website. These details are based on the best available information to LIFT and LIFT is not obliged to conclude any Contract on these terms.

5.3. The price (including all taxes where relevant) of Learning Events booked over the phone, in person or by post are displayed on LIFTʼs website and/or will be provided to you at the time of booking. These details are based on the best available information to LIFT and LIFT is not obliged to conclude any Contract on these terms.

5.4. For bookings made online over the LIFTʼs website, LIFT accepts payment by MasterCard, Visa and (except in the case of a Third Party Event, unless LIFT and the Third Party determine otherwise) LIFT gift voucher.

5.5. If you are booking Tickets using LIFTʼs website, any booking fees will be displayed as a separate item on the Online Booking Form.

5.6. If your Tickets or Learning Events are being paid for using a third party credit/debit card you must provide LIFT with written authorisation from the card holder.

6. DELIVERY OF TICKETS

6.1. LIFT operates an e-ticket or collect at Third Party venue service, depending upon the particular event or production. The method of receiving your Tickets is clearly displayed on the Online Booking Form and confirmation email. When collecting tickets from a Third Party venue you should allow at least 30 mins before the scheduled beginning of any performance.

6.2. When using e-tickets LIFT will not accept any liability for any Tickets mislaid or lost.

6.3. Duplicate Tickets will not be provided in the case of loss of the originals relating to a Third Party Event.

7. REFUND AND EXCHANGE POLICY FOR TICKETS

7.1. Subject to clauses 7.2, 7.3 and 8 Tickets are sold as non-refundable and will become void if re-sold. Strictly subject to availability, and at the discretion of the Box Office staff, we may be able to exchange tickets for another performance of the same production provided we are given at least 24 hours’ notice before the performance. There is a £1 exchange fee for this service.
There are no exchanges permitted for ECHO at the Royal Court.

7.2. Where LIFT or the relevant Third Party is unable to perform a Contract on the date(s) agreed because the performance in question is no longer available or viable, or is abandoned when less than half the performance has taken place, LIFT will refund to you the face value of the Tickets purchased (excluding any delivery charges).

7.3. Where a performance has been cancelled or abandoned when more than half of the performance has taken place LIFT may, in its discretion (and provided any relevant Third Party agrees), refund to you the face value of the Tickets purchased (excluding any delivery charges).

8. REFUND AND EXCHANGE POLICY FOR LEARNING EVENTS

Where LIFT is unable to perform a Contract on the date(s) agreed because the Learning Event is no longer available or must be abandoned (including where there are an insufficient number of participants), LIFT will inform you of this and issue you with a full refund (excluding any delivery charges and ancillary expenditure incurred by you) as soon as possible. For these purposes, a Learning Event shall not be treated as abandoned if it is discontinued after one half of such Learning Event has been completed.

9. ALTERATIONS

All Tickets and Learning Events are sold subject to LIFTʼs right to make any alterations in the cast or programme details advertised on LIFTʼs website or other appropriate location.

10. LIABILITIES OF LIFT

10.1. Subject to clause 10.3 below, LIFT (or any relevant Third Party) will only be liable to you for direct and foreseeable losses arising as a result of:

10.1.1. a breach of these terms and conditions; or

10.1.2. any negligent act arising under or in connection with the Contract.

10.2. LIFTʼs (or the relevant third Partyʼs) total liability under clause 10.1 above shall be limited to the total face value of the Tickets or the price of the unticketed Learning Event purchased.

10.3. Nothing in this clause 10 excludes or limits liability for death, personal injury or fraud.

10.4. LIFT (or any relevant Third Party) will not be liable in any way if it is prevented from performing its obligations under or arising from any Contract due to any factors which are beyond its reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond its reasonable control:

10.4.1. vis major, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;any negligent act arising under or in connection with the Contract.

10.4.2. force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;

10.4.3. power failure and failure of sound or lighting equipment.

10.5. LIFT will not be liable for any losses incurred by you in connection with your use of LIFTʼs website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or for any material posted to the website by LIFT or by users of the website.

11. WEBSITE USE

11.1. LIFTʼs website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from LIFTʼs website.

11.2. The contents of LIFTʼs website, including any software ,are protected by intellectual property and other related rights. No part of the LIFTʼs website may be reproduced in any form (electronically or otherwise) without the prior consent of LIFT, other than temporarily in the course of using the LIFT’s booking service or as permitted by law.

11.3. You are not permitted to link to or use all or any part of the LIFTʼs website for any purpose which is unlawful, defamatory, harmful, obscene or objectionable.

11.4. You are not permitted to transmit anything which, in LIFTʼs opinion, harms the LIFTʼs business or in any way offends other users or persons.

11.5. You are not permitted to alter LIFTʼs website in any way.

11.6. You must not post onto or transmit to LIFTʼs website any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.

11.7. LIFT reserves the right to refuse to post onto or remove anything from its website which, in the LIFT’s opinion, is objectionable or does not comply with these terms and conditions. LIFT shall not in any way be liable for such actions.

11.8. LIFT may record, preserve, trace and disclose anything which has been transmitted to, from or via LIFTʼs website where required by law or where LIFT is acting in good faith.

11.9. If you create, or are provided with, a username, password or any other piece of information as part of the LIFTʼs security procedures, you must treat this information as confidential. In particular, you must not disclose this information to any third party.

12. LINKS TO THIRD PARTY SITES

LIFTʼs website may contain hyperlinks to websites operated by parties other than LIFT. The operation of such websites is outside the LIFTʼs control and you proceed at your own risk. LIFT does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.

13. DATA PROTECTION

LIFT will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed from LIFT’s website

14. CONTACT AND COMPLAINTS

If you need to contact LIFT, or if you wish to complain about your experience purchasing Tickets or Learning Events or using LIFTʼs website, you can do so using any of the following methods: – email: booking@liftfestival.com – telephone: 020 7968 6808 (LIFT ticketing line) – letter: LIFT, Toynbee Studios, 28 Commercial Street, London, E1 6AB.

15. ENTIRE AGREEMENT

All the terms of any Contract are contained or are referred to within these terms and conditions.

16. SEVERABILITY

If any part of these terms and conditions is held to be unenforceable this will not affect the enforceability of the remaining provisions.

17. SAFETY AND ENJOYMENT

17.1. LIFT (or the relevant Third Party) reserves the right to refuse admission and may request any Ticket holders and Learning Event participants to leave (taking any such appropriate action which may be necessary to enforce this right) before or during performances if it considers it to be necessary or desirable to do so. LIFT (or the relevant Third Party) may also, on certain occasions, have to conduct security searches to ensure the safety of its patrons.

17.2. Admission of latecomers to any performance or event will be at the discretion of the venue staff. Their decision is final.

17.3. Attendees to LIFT shows in Third Party venues must abide by the audience policy of said Third Party Venue.

17.4. Mobile phones and other electronic equipment must be switched off (not silenced) before entering the auditorium.

17.5. To be admitted you must be in possession of a valid Ticket. In the case of Learning Events you must have paid for that Learning Event.

17.6. Unless a performance is expressly stated to permit entry to children under the age of four, children under the age of four are not permitted to enter the auditoriums but are welcome in the foyers.

17.7. Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions.

17.8. LIFT and any authorised third parties may carry out general filming and sound recording in or about the venue. By purchasing Tickets or a Learning Event, you consent to you and your party being included in and to the commercial exploitation of such films and recordings without payment.

18. THIRD PARTIES

Nothing contained in any Contract is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.

19. GOVERNING LAW

These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.